Summary
Technically inclined and results-driven graduate with a strong academic record and hands-on experience in customer support, technical troubleshooting, and market research. Demonstrated ability to balance rigorous studies with part-time work in fast-paced environments, showcasing adaptability, problem-solving skills, and resilience. Currently seeking a 6-month internship opportunity to apply and further develop my professional skills in a dynamic and innovative environment.
Education
- Relevant coursework in database systems, business administration, software development, and enterprise information systems
- Cumulative CGPA: 3.93/4.00 in foundation
Work Experiences
Meta Customer Support
- Delivered high-quality support to Meta Creators, resolving issues related to content monetization, platform policies, and payout processing
- Investigated digital asset performance to identify root causes of monetization disablement, community restrictions, and payment delays
- Developed and implemented compliant solutions to restore monetization features, minimizing downtime and ensuring creator satisfaction
Market Research Liaison (Buddy Program)
TAR University of Management and Technology
- Acted as a communication bridge between Japanese trainees and multinational advisors from the Philippines, Vietnam, Malaysia, and Singapore
- Supported corporate training initiatives in collaboration with companies such as ENEOS Corp., Mitsui & Co, Tokio Marine Insurance, and others
- Guided trainees in analyzing survey data, formulating business hypotheses, and preparing presentation slides on product-market fit
Technical Support Specialist
- Provided remote technical support to Singaporean clients by diagnosing and resolving hardware and software issues promptly
- Configured and installed company systems and applications to enhance performance and user experience
- Monitored and maintained network infrastructure to ensure stability, security, and high availability
Projects
AutoTrace
- Built a blockchain-powered inventory system for B2B automobile warehouses with Web3 wallet authentication and Ethereum smart contracts
- Implemented numerous modules to enable secure role-based access and real-time stock visibility
- Enhanced transparency and reduced inventory shrinkage in simulated warehouse testing, supporting SME digitalization in Malaysia
Certifications
Competed in a hackathon with 300+ students from 20+ universities, collaborating with a 3-member team to solve complex algorithmic problems.
100% Tuition Waiver
Award for Outstanding Academic Performance Throughout the Foundation Programme.
Skills
Spoken Languages
Chinese, English, Cantonese,Malay
Tools
Zendesk, Salesforce, Google Suite, Microsoft 365, Trading View
Technical Skills
Google Cloud Machine Learning, Python, MySQL, Statistical and Fundamental Analysis, Smart Contracts, CRM